Shipping policy

At TRALUS, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). Once processed, your order will be shipped for delivery.

Shipping Time Standard shipping takes 3–10 business days after your order has been processed. Delivery times may vary based on your location and carrier service.

Shipping Confirmation & Tracking Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking link to update.

Delays While we strive to meet our delivery timelines, delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, or high order volume. TRALUS is not responsible for shipping delays caused by the carrier.

Incorrect Address Please ensure your shipping address is accurate at checkout. TRALUS is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages If your package is marked as delivered but you have not received it, please contact your local carrier first. If the issue cannot be resolved, contact us at thisisjacksusername@gmail.com and we will assist you.